FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR AUTHENTICATION PROCESS?
Here at D|+ Sign KelCHer, all items are inspected in house, using our 10-Step authentication process. As well as a third-party AI technology company (i.e., “Entrupy”) to determine the authenticity of any and every item we have. We make it our duty to make shopping stress free, which is why at D|+ Sign KelCHer, we guarantee that for every item purchased through us, comes with a lifetime guarantee of authenticity.
DOES D|+ SIGN KELCHER OFFER RETURNS OR EXCHANGES?
Unfortunately we don’t. Due to the resale nature of our business, we are unable to accept returns and/or exchanges — unless the original item we sent out has been proven inauthentic. All repairs are final sale.
WHAT DO GOODS PURCHASED FROM D|+ SIGN KELCHER COME WITH?
All accessories included and not included are listed in the description under each pre-loved item.
DO YOU REPAIR SUEDE, PATENT LEATHER, & EXOTIC SKINS?
HOW LONG DOES SHIPPING & HANDLING TAKE?
All items are shipped through UPS ground (with a signature required). Handling time, after an order placement is within 1-2 business days — starting from the time of purchase. Delivery times can take anywhere from 2-5 business days, once the item has been shipped.
Side Note: Please be mindful of slower shipping & handling times due to COVID-19 staffing restrictions.
Yes we can. Certain limitations may apply, so please feel free to contact us with photos of your items.
WHEN IS A SIGNATURE REQUIRED TO DELIVER MY ORDER?
A signature is always required when an item is purchased. UPS will need to obtain a signature from an adult 21 or older. You may contact UPS to create a ‘My Choice’ account to personalize some of your shipping preferences, including redirect